Purchases from Halfords

If you bought a Chemical Guys product from Halfords your contract is with Halfords.

Refunds, exchanges and repairs must be requested directly from Halfords.

We are happy to help with product advice and troubleshooting.

We cannot process returns or refunds for items purchased from another retailer.

Who to contact

  • Bought from Halfords in store or at halfords.com

    Contact Halfords Customer Services and have your receipt or order number ready.

    Halfords Returns 

  • Bought directly from us

    Contact our Customer Care team with your order number and we will handle your request under our own returns policy.

    Contact Us 

Why this is the process

UK consumer law gives you statutory rights with the retailer that sold you the item. This covers a refund repair or replacement if the product is faulty or not as described.

Some retailers may refer you to a manufacturer guarantee after the first 30 days but your legal rights with the retailer still apply.

If we were to accept and refund every Halfords purchase directly, we’d be carrying another company’s costs, and we simply couldn’t stay in business for long.

This is why it is important that returns and refunds are handled by the retailer you purchased from.

Ways to contact

What we can do to help

Even though we cannot process your refund or exchange if you purchased from Halfords, we are still here to support you. We can:

  • Provide recommendations for alternative products if your original choice is not suitable for your needs
  • Suggest complementary products or accessories that may help achieve your desired outcome
  • Provide step-by-step usage guidance to ensure you get the best results from your product
  • Explain correct application techniques for detailing chemicals, tools or accessories
  • Offer troubleshooting tips if you are not getting the performance you expect
  • Supply safety data sheets, ingredient lists and technical specifications

We want you to have the best possible experience with our products, no matter where you bought them, and will always do what we can to guide and support you.

How to start a Halfords claim

  1. Gather proof of purchase such as a receipt order confirmation or bank statement
  2. Note the product name size and any batch code on the packaging if available
  3. Describe the issue when it was first noticed and how the product was used
  4. Contact Halfords Customer Services and follow their returns process

Start on halfords.com

FAQs

Do I still need to contact Halfords if it looks like a manufacturer fault

Yes. Your contract is with Halfords so they must handle refunds repairs or replacements. Manufacturer guarantees can offer extra help but they do not replace your legal rights with the retailer.

Halfords told me to speak to the manufacturer

Ask Halfords to review your claim under your statutory rights. If that does not resolve things escalate through their complaints process or seek independent advice.

What if the product caused damage or injury

Product liability claims are separate from retailer returns. If anyone has been harmed or property has been damaged seek independent advice.

Important notes

This page explains how to route returns and refunds. It does not limit your statutory rights under the Consumer Rights Act 2015.

Policies at Halfords can change. Always check the latest information on the Halfords website.

Last Updated: August 2025

Halfords ReturnsConsumer Rights Act 2015